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Cancellation & re-scheduling policy

Please be aware that we have a 24 hour cancellation and re-scheduling policy.

We hope you understand that our appointments are limited and we constantly endeavour to accommodate appointments for all of our clients at the times and day’s most convenient to them. Therefore, it is a waste of appointment time if a service has been booked out for a treatment that cannot be carried out due to a last minute cancellation.

If you wish to cancel your appointment you need to let us know at least 24hrs hours before your appointment. Unfortunately you will be liable to pay a cancellation fee of 50% of the treatment.

If you wish to re-arrange your appointment you need to let us know at least 24hrs before your appointment. Re-scheduling your appointment is free of charge, however failure to comply with our appointment management policy will result in a cancellation fee of 50% of the treatment booked.